PowerShot PS60981

Bought my new Simpson pressure washer at Lowes expecting to get a quality product. After using only 1 time for a few hrs the pump starts spewing water everywhere, Call customer service and they say well you must have left it out in the freezing weather or you must have left it running with out using spray nozzle. They continue to tell me i must send washer in to be inspected and I would have to pay for service. The price i paid for the washer shouldve given me years of service but just a few hrs. No resolution from Simpson

The pump should not fail in less than 20 hours of use. I bought this one from Lowe's thinking it would be better since it was commercial and had better parts and was about two times the cost of the basic pressure washers. I use it for residential only and have had it less than two years. Now after the fact I have been reading a lot of reviews and the pump seems to be a common issue in failing. What also was funny was when I went to the repair center(45 minutes away) when I carried it in the first the the repair shop said was "let me guess, pump issue." pretty sad and also they said the last pump the replaced for a customer took six months to get in. And I also have been reading a decent amount of people claiming the pump was not covered under warranty. I hope that is not the case as I have done no wrongdoing and followed all manufactures operating instructions since day one.